FREQUENTLY ASKED QUESTIONS

How do I know if an item is free from a food that I am allergic to?

Each item has the ingredients listed as certified to us by the producer. Please check the ingredients on each item carefully to ensure it is safe for you to eat as not all items on this site are free of all the listed allergens. Products on this site may contain nuts or traces of nuts.

Where do you deliver?

We deliver throughout the UK and abroad. For overseas deliveries, please email us to check the postage costs. Restricted areas of Scotland and Northern Ireland may attract a delivery surcharge.
Click here for full information on delivery.

How quickly will I get my order?

If all items are in stock we will send your parcel within 48 hours of receiving the order (Mon to Fri). If we are waiting for goods to be delivered, we will notify you on receipt of the order with the expected postage date.
Click here for full details of our delivery schedule.

How much does delivery cost?

We charge a single delivery fee of £6.95 no matter how much you order (up to a maximum weight of 30kg). Restricted areas of Scotland and Northern Ireland attract delivery surcharges.
Click here for full information about delivery surcharges.

What happens if I'm not in when my parcel arrives?

If you are not home when your food parcel arrives Parcelforce will make every effort to deliver the parcel either to your address or to an appropriate neighbour. Parcelforce insist on the parcel being signed for so if it isn’t, they will take it to a convenient local Post Office (there are 12,500 post offices nationwide which is the largest parcel collection network in the UK) and leave you a card telling you where to collect your parcel within the next 16 days with a number to phone if you have any queries. You can collect your parcel by taking the card with proof of identity to the relevant Post Office. You can also check where your parcel has been taken by checking on www.parcelforce.com or by calling Parcelforce on 08708 50 11 50. You will need your tracking reference so email us to obtain this.